Refund policy

Returns & Refunds

We hope you love your Sew Daisy & Co purchase. As many of our pieces are handmade in small batches, slight variations may occur and are part of what makes each piece unique.

Change of mind
Please choose carefully, as we do not offer refunds or exchanges for change of mind. This includes choosing the wrong design, size or product.

Faulty or damaged items
If your order arrives damaged, faulty or is not what you ordered, please contact us as soon as possible at sewdaisyandco@outlook.com, including your order number and clear photos of the item and packaging where relevant.

We will assess the issue and work with you to provide an appropriate solution.

Personalised or custom-made items
Personalised or custom-made products cannot be returned for change of mind. This does not affect your rights if an item is faulty or otherwise fails to meet a consumer guarantee.

Returns
Please contact us before returning an item. Items returned without prior contact may not be accepted. Where a return is approved, we will provide you with return instructions.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law. Where you are entitled to a remedy under Australian Consumer Law, those rights will apply regardless of anything stated above.